UGG® Rewards FAQs


What is UGG® Rewards?
How do I become a member of UGG® Rewards?
I enrolled in store; do I need to do anything else?
I did not receive an email after I enrolled at the register in a participating UGG® retail store. What do I do?
How do I earn UGG® Points?
Is there a limit to how many points I can earn?
How many Points will I earn when making a purchase on UGG.com?
Can I transfer my points or rewards to another member?
What do I get for being an UGG® Rewards Program member?
What happens to my UGG® Points if I return the product that I purchased and earned UGG® Points for?
What happens to my UGG® Rewards if I return the item I purchased with my UGG® Rewards Certificate?
Why can't I get points for Liking UGG® on Facebook®?
What is the difference between UGG® marketing emails and UGG® Rewards emails?
How do I unsubscribe from UGG® Rewards emails?
Is it possible for me to lose points?
Can I earn points for all UGG® Rewards activities on my mobile or tablet browser?
Do I have to be logged in to UGG® Rewards to receive points for my online purchases?
Do I get points for UGG® in-store purchases or purchases at UGG® retail partners?
Do I get points for purchases at UGG® retail partners?
Do my points ever expire?
Can I get UGG® Points for past purchases?
Are points awarded based on the original price or discounted price of what I purchase?
I don't want to be a part of the UGG® Rewards program any longer - how can I cancel my membership?
How do I track my point balance?
Why don't I see my points listed in History after I completed an activity or purchased product?
I didn't receive points for my recent shopping experience. How can I fix that?
I currently reside outside of the United States. Am I still able to participate in the UGG® Rewards program?
I have more questions about the UGG® Rewards Program, who can help me?

What is UGG® Rewards?

UGG® Rewards is a free program designed to reward loyal UGG® customers like you. UGG® Rewards allows you to earn UGG® Points for everyday activities like browsing, purchasing and staying active on UGG.com, writing product reviews, and much more. Once you earn 10 UGG® Reward points, you automatically receive a $20 UGG® Reward Certificate that can be used in any UGG® store in the US or online at UGG.com. Activities that can earn you UGG® Points and the Rewards we offer can change at any time, so check back to see the latest!

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How do I become a member of UGG® Rewards?

Every UGG® fan 13 years of age or older and a legal resident of the United States and District of Colombia is eligible to enroll in our free Rewards program online at UGG.com or in any of our participating UGG® retail stores in the United States. Regardless of where you enroll, remember to set up your Member account online and complete your Member profile at UGG.com in order to enjoy all the benefits of the program. Email address will be necessary for program enrollment.

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I enrolled in store; do I need to do anything else?

Congratulations! You are now an enrolled Member. However, in order to enjoy all the benefits of the UGG® Rewards program, you must set up your Rewards account online. If you enrolled in an UGG® retail store, you will receive an email to prompt you to complete your Rewards account set up.

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I did not receive an email after I enrolled at the register in a participating UGG® retail store. What do I do?

You can go online and set up your Rewards account independent of receiving an enrollment email. If you already have an UGG.com account tied to the same email that was used to enroll in UGG® Rewards in store, log into your UGG.com account as you normally would. You will then be prompted for additional information in order to set up your UGG® Rewards Member account.

If you do not have an UGG.com account, or enrolled in UGG® Rewards using a different email, you will need to create a new UGG.com account using the same email used to enroll in the store. Follow the prompts to set up your UGG.com online account and once created, you will be provided access to your UGG® Rewards member account.

Once you set up your Rewards account online, your account should automatically reflect your eligible UGG® Points within 48 hours. If it does not automatically reflect your UGG® Points within 7 days, please contact us at 1-888-432-8530 or email us at loyalty@UGG.com. Make sure to have your receipt available.

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How do I earn UGG® Points?

You may earn UGG® Points in a number of ways, including purchasing and staying active on UGG.com, sharing content on certain social media channels, writing product reviews and much more. This list is constantly changing, so to stay current on all of the activities that will allow you to earn UGG® Points, be sure to check the EARN POINTS tab in your online Rewards page often.

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Is there a limit to how many points I can earn?

There is an 80 point limit to the overall number of UGG® Points that can be earned through purchase of UGG® product in a 12 month period. There is also a limit to how many points can be earned for specific actions. To learn about all the ways you can earn UGG® Points and what limits apply to each action, visit the EARN POINTS tab.

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How many Points will I earn when making a purchase on UGG.com?

Additional points earning opportunities may occasionally happen or current point earning opportunities may change, so please visit the EARN POINTS tab to learn about current UGG® Points earning opportunities. Generally, depending on the item purchased, a member can earn between 2 and 6 points.

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Can I transfer my points or rewards to another member?

No, you cannot transfer (or sell) UGG® Points or redeemed Rewards to anyone else.

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What do I get for being an UGG® Rewards Program member?

UGG Rewards program members will earn points for qualified purchases and activities. Once you earn 10 points and have a qualified purchase on your account, we will automatically email you a $20 UGG Rewards Certificate that can be used at UGG stores in the United States and online at UGG.com. Rewards expire in 90 days. Program members that have completed their Rewards profile online will also receive priority notice of new items and promotional events, a birthday surprise, bonus point opportunities and more!

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What happens to my UGG® Points if I return the product that I purchased and earned UGG® Points for?

Your points balance will show a reduction equal to the points earned on the product purchase. For an exchange of equal value, the points balance will remain unchanged.

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What happens to my UGG® Rewards if I return the item I purchased with my UGG® Rewards Certificate?

Items can be exchanged if in original condition within 30 days for a similar product for equal or less value as available following the standard return process for online or in store. If you prefer to return and not exchange the item purchases, your original payment type will be refunded, and you will be provided with a retail or online credit for the UGG® Rewards Certificate portion of the transaction. This credit can be used for another future purchase.

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Why can't I get points for Liking UGG® on Facebook®?

Unfortunately, due to Facebook user policies, we do not offer points for "liking" UGG® on Facebook at this time.

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What is the difference between UGG® marketing emails and UGG® Rewards emails?

UGG® marketing emails provide you with the latest information regarding UGG® products and official announcements. UGG® Rewards emails provide you with detailed transactional information regarding your UGG® Rewards account, for instance, confirm qualified activities, verify rewards, etc. Should you choose to opt out of UGG® marketing emails but maintain an active UGG® Rewards account, you will continue to receive UGG® Rewards transactional emails such as points balance updates until you contact Customer Service and close your UGG® Rewards account.

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How do I unsubscribe from UGG® Rewards emails?

As long as you are a part of the UGG® Rewards program, you will continue to receive transactional emails about your activity and updates regarding your UGG® Rewards account.

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Is it possible for me to lose points?

There are a few ways you may lose points from your UGG® Rewards account. One way in which you may lose points is if you connect to any social network through the program and then disconnect from that social media network in the same month. You may also lose points for returning item(s) from an order for which you initially received points. Points also expire after 12 months in which your account sees no points-earning activity.

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Can I earn points for all UGG® Rewards activities on my mobile or tablet browser?

You can earn points for most web-based activities on a mobile device but you will need to disable 'private browsing' on your mobile browser. Check your mobile browser settings on your mobile device to ensure it will always accept cookies.

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Do I have to be logged in to UGG® Rewards to receive points for my online purchases?

Yes. Once you complete a transaction on UGG.com, the check-out confirmation page will display how many points you've earned and those points will be added to your UGG® Rewards account balance when your items ship.

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Do I get points for UGG® in-store purchases or purchases?

Yes. Once you are an enrolled Member, product purchases made at either an UGG® Retail Store in the US or online at UGG.com are considered a Qualifying Purchase event. Should you purchase an UGG® product at an authorized retail partner (such as Nordstroms or Dillards) your transaction is not eligible to receive purchase points. The purchase of an UGG® gift card or any products purchased with an employee discount are excluded as a Qualifying Purchase event. Points cannot be earned on any taxes, shipping and handling charges and any other fees. Purchases for items with a decimal values of $.49 through $.01 round down. Points post to member accounts approximately 15 days after the date of purchase. The value of returned items will be deducted from the member's qualifying purchase amount. Purchases made using a Reward Certificate are not eligible for points earnings.

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Do I get points for purchases at UGG® retail partners?

At this time UGG Rewards is awarding points for UGG® in-store purchases from Qualifying UGG® Retail Stores but not for purchases made at UGG® retail partners. Please check back for updates!

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Do my points ever expire?

Yes, your redeemable points will expire if your account has no points-earning activity (that includes engagement and/or purchase activity) for a 12-month period.

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Can I get UGG® Points for past purchases?

No, points are only issued for purchases after the official launch of the program and once you have fully enrolled and opted in to the UGG® Rewards program online.

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Are points awarded based on the original price or discounted price of what I purchase?

Points awarded are based on the actual price you paid for a product, but less taxes, shipping and handling charges and any other fees. A purchase of a gift card is not eligible for points earnings.

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I don't want to be a part of the UGG® Rewards program any longer - how can I cancel my membership?

We're sorry to see you leave, but if you no longer want to be a part of the UGG® Rewards program please call our Customer Service team at 1-888-432-8530 and they can assist you.

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How do I track my point balance?

Log into your UGG® Rewards account online at UGG.com and your current points balance will display in the upper area of your member home page. Select from the corresponding tabs in your member account pages to view recent activity, points earnings opportunities, current profile settings and other member- related items.

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Why don't I see my points listed in History after I completed an activity or purchased product?

While most UGG® points will be added to your balance immediately after you have completed an action, some activities take longer to verify. For example, product purchase points are added once your item ships and item review points are added after your review is approved and posted to UGG.com.

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I didn't receive points for my recent shopping experience. How can I fix that?

Not a problem – we are happy to help! Simply call us at 1-888-432-8530 or email us at loyalty@UGG.com. Make sure to have your receipt available. As noted above, some engagement activities take longer to verify points earning, and for online purchases, points will not accrue until after a product has shipped, so there will be a delay.

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I currently reside outside of the United States. Am I still able to participate in the UGG® Rewards program?

At this time, you must be a legal resident of the United States to participate in the program. Members can only earn purchase-related points and redeem UGG Reward Certificates in UGG® retail stores located in the United States or on UGG.com.

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I have more questions about the UGG® Rewards Program, who can help me?

Please contact our Customer Service team at 1-888-432-8530 or email us at loyalty@UGG.com 24 hours a day. We'll reply within one business day.

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