Return or exchange to an UGG concept store

  • Purchases from ugg.com or an official UGG retail location are eligible for a refund in store to original form of payment within 30 days. Proof of purchase required.
  • Purchases from ugg.com or an official UGG retail location are eligible for store credit in store after 30 days. Proof of purchase required.
  • Purchases from ugg.com or an official UGG retail location are eligible for an exchange. Proof of purchase required.
  • An exchange or refund cannot be processed at an official UGG retail location if the purchases made at a different retail store.

Return or exchange from an authorized retailer

  • We gladly accept returns from customers who purchased their UGG® product from a retailer other than ugg.com or an official UGG retail location for site credit, or exchange permitted for 1 year from date of purchase. No proof of purchase required.
  • All returns need to be sent to the DC or returned to the place of original purchase.Please follow these steps to submit your return