UGG By You custom Orders


Custom orders typically take 3-5 weeks to create and deliver. On occasions individual model deliver times can change. All custom footwear sales are final.

Custom orders are shipped to you via FedEx International Priority Direct at a cost of $10.00 per pair and will arrive separately from other items. Custom orders are not eligible for ground and/or free shipment promotions. Each customized product will be shipped separately, regardless of quantity ordered. Your total shipping charge will automatically compute during checkout prior to completion of your order.

We are not able to ship orders internationally or to PO Boxes.

Delivery will be attempted Monday through Friday, excluding holidays. If your order is returned as undeliverable, we will attempt to contact you at least once a week for a period of thirty days; after thirty days, UGG may dispose of the order at its discretion.


Once you place your order, we begin pulling materials together to custom make your shoe. Therefore, custom orders cannot be modified and cannot be cancelled.

UGG By You custom products are created just for you therefore we cannot accept returns, except for manufacturing defects. If you have a question regarding defective merchandise returns for an UGG By You product purchased online at please contact customer service.