Customer Returns & Exchanges

Download the proper PDF returns form and a check list which also includes the return label. Choose from the list of links below. Print your checklist, address label and your returns form. Fill and place the packing list inside of your package with the item(s) to return, securely tape the label on the package and send it via a trackable method.


Return shipping is FREE for customers who purchased their UGG® product from the call center or website September 13th, 2010 through August 31st, 2011. If you purchased your Product(s) during this time frame, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid peel off shipping label located on your invoice. Please note: If you choose not to use the pre-paid shipping label please send your package via a trackable method. We recommend using UPS, Fedex or USPS regular ground service. If you do not use the pre-paid shipping label, you will not be reimbursed for your shipping cost and UGG® is not responsible for packages lost in transit. If you purchased your UGG® product prior to September 13th, 2010, returned product(s) shipping charges must be paid by customer and these charges are non-refundable.

If you cannot locate the pre-paid shipping label for your order please contact the UGG® call center. Please click the following link to access the call center contact information.

Please send all items purchased from our mail order, call center or website to:

  • UGG Returns Department
  • 3175 Mission Oaks Blvd.
  • Dock Door #1-6
  • Camarillo, CA 93012

If you purchased this item from any other source click on the link below:

Click here for Retail Returns


Mail Order, Call Center and Website Customer Returns:

To view these PDF files, you must have Adobe Acrobat Reader installed

adobe reader

Hours of Operation

Monday - Friday, 6am-5pm MST (GMT -7) Phone: 1-888-432-8530 Fax: 1-928-779-6004 Contact Us

Please allow up 10-12 business days from the date we receive them for your return to be processed.