Canadian Return Policy
Your satisfaction is our priority and we hope that your order has met your expectations.
Once you have received your order, we ask you to take reasonable care of all the items.
If you change your mind about any of the products for any reason, you may return the product within 30 days of receipt for a refund. Please note you will be required to arrange and pay for the return of the product to us.
You may return goods and receive a full refund provided you have taken reasonable care of them. We consider that this includes that the goods have not been damaged, washed, altered or excessively worn. All returns must be clean and free of all dirt & debris. We recommend that the goods are returned using the Returns Form received with your order. Please note we cannot refund items that you have not taken reasonable care of.
If you wish to return an UGG product purchased anywhere other than this website – ugg.com/ca, you should return the product to the place of its original purchase.
We will process your returned item as quickly as possible and you will be credited within 3 – 10 business days from the day we receive the goods. All refunds will be in the same form as the original payment.
Please note we are unable to facilitate direct exchanges. In the event you would like to change your purchase then the product must be returned in line with the procedure outlined above. You should then place a new order for the required product which will involve you providing your payment details again.
Damaged or Faulty Goods
If your order is received damaged or faulty, please contact Customer Service as soon as reasonably possible. The contact details of our Customer Service can be found on our website.
Please note if the product is assessed not to be faulty, we will refund you the full value of the product but not the original delivery charge.
There is a one-year express warranty against defective material and/or workmanship which applies from the date of purchase. If you have a warranty claim then please contact Customer Service for support. The contact details for Customer Service can be found on our website. Please note the warranty covers defects caused by manufacturing or the material used. The warranty does not cover normal wear and tear or misuse. If a problem develops with a product during regular use, please contact Customer Service for further guidance and assistance. This warranty does not affect your statutory rights.