UGG® Limited Warranty

We stand behind our UGG footwear. UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser. All warranty claim items sent to UGG which are beyond one year from date of purchase will be evaluated on a case-by-case basis. Please note that UGG can offer an exchange or credit but does not perform repairs.

Click here to start the warranty return process

Warranty Covers Authentic Product

Applies to authentic product purchased directly from www.ugg.com, through our call center, one of our UGG Concept stores, or an authorized retailer. Because we are unable to control the quality of our products sold by unauthorized sellers, this warranty does not apply to products purchased from unauthorized sellers unless otherwise prohibited by law.

Not Covered by Warranty

  • - Item(s) over 1 year old from date of purchase.
  • - Normal wear and tear.
  • - Accidental damage.
  • - Water damage.

Sheepskin Is a Natural Material

  • - It absorbs color differently from product.
  • - Color may vary.
  • - Don't get sheepskin wet.
  • - Exposure to moisture can permanently damage sheepskin.
Please click here for information on how to care for and clean your UGG products.

UGG will replace or exchange a defective Product that is covered by this limited warranty or will offer website credit in the amount of the purchase price of the Product. Please note that if a web site credit is provided as a result of this evaluation, such credit will expire if not used within one year from the date of issue of the credit. Items returned for defect evaluation will be processed in the order they are received.

There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall UGG be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

SPECIAL NOTE FOR CHINA RESIDENTS

“Three Guarantees” Warranty Policy

A.1 "Three Guarantees" Term

The “Three guarantees” period is 3 months, from date of purchase on receipt or invoice.

A.2 “Three Guarantees” Content

A.2.1 Guarantee for Return:

  • a) Any of the quality problems in the first month, such as broken bottom, broken heel, broken upper, broken side;
  • b) The shoes are supposed to be exchanged but unable to do so due to some reasons.
  • c) If the repair is invalid twice in the first month, the depreciation fee may be charged at 0.5% of the original selling price at our discretion and accept the return.
  • d) The shoes are not matched in pairs, inconsistent sizes or exposed nail tip inside the shoes.

A.2.2 Guarantee for Exchange:

  • a) In the first week, delamination occurs (upper separated from outsole, or bonding gap over 2cm in length or 0.5cm in depth), upper leather damaged, upper blooming, lining color bleeding severely.
  • b) If the repair is invalid twice in the first month, shall be exchanged

A.2.3 Guarantee for Repair:

  • a) In the first week, delamination occurs (upper separated from outsole, or bonding gap over 2cm in length or 0.5cm in depth), upper leather damaged, upper blooming, lining color bleeding severely.
  • b) If the repair is invalid twice in the first month, shall be exchanged

A.3 “Three Guarantees” Implementation

A.3.1 Where b-grade products, processed products or improperly wore or maintained by consumer (e.g.: wear in rain water, water wash, contact acid, alkali, oil, hard objects, etc.) or intentional damage are not included in the "Three guarantees" range.

A.3.2 “Three Guarantees” certificate is the receipt or invoice of the purchase, and “Three Guarantees” is implemented according to the national “Product Quality Liability Act” and the relevant local regulations, the distributor is responsible for the implementation of the "Three guarantees" for consumers; the responsibility of the producer or supplier if any can be then recovered by the distributor to the producer or supplier.

Authorized UGG Dealers:

UGG offers a manufacturer's limited warranty for products purchased from its authorized dealers. UGG does NOT offer a manufacturer's limited warranty for products purchased from anyone who is not an authorized dealer and it does NOT offer rebates or other special opportunities for products purchased from anyone who is not an authorized dealer.


eBay Sellers/On-Line Auctions and Trade Boards:

UGG does NOT authorize any of its dealers to sell on eBay, or any other on-line auctions or trade boards. UGG's agreements with its dealers prohibit sales on auction sites. Accordingly, UGG does not offer its limited warranty or rebates for products purchased on these sites and will not assist with resolution of any disputes including assistance with Pay Pal refund requests.

Please click here for our warning on counterfeit items.

Please click here for warranty returns.