EXCHANGES & RETURNS

FREE EXCHANGES AND RETURNS MADE EASY

Great news, we have moved to online returns!
We will no longer be sending paperwork inside your parcel and all returns should be processed via our new portal.

Start an exchange or a return

We will be extending our returns policy to allow customers 90 days to apply for a refund or exchange.

We hope that you are 100% satisfied with any UGG product, however should you change your mind about any ugg.com purchase, you can of course return this free of charge.

  • Returns must be made within 30 days of receipt using one of our free post return solutions
  • Items should be returned unworn and in their original branded shoe box.
  • Please retain your proof of posting until your return has been processed. Kindly note, that we cannot take responsibility for any items sent back by an alternative courier or service.
  • You will receive an email as soon as your refund or exchange has been processed.
  • Please allow up to 20 working days from the date of return.

Refunds will be processed back to the original payment method only. We aim to refund you within 10 working days of receiving the returned item.

  • If any exchange cannot be processed due to lack of inventory, then a refund will be issued.

If you need to return or exchange an item purchased from one of UGG retail stores, you can either return it to the store of purchase, an alternative UGG store or contact Customer Service for further assistance.

If you need to return an item purchased at one of our authorised retailers, please contact them for further assistance or return to the store of purchase. We cannot refund or exchange items purchased from another retailer.

For information on what our warranty covers and how to initiate a claim, please click here.

For further information on returns and exchanges please refer to our FAQS