Manufacturer's Limited Warranty
UGG® footwear is covered by our one year warranty against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear, machine-washing or alteration. For care and cleaning advice, please click here.. Slight dye transfer may occur with darker coloured sheepskin during first few wears. Lighter coloured sheepskin may pick up dye from clothing with which it comes in contact. This discolouration is not covered under the manufacturer's limited warranty.
Because sheepskin is a natural product, there may be some irregularities and variations in color and texture. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty.
Authorised UGG® Retailers:
UGG® offers a manufacturer's limited warranty for products purchased from its authorised retailers. If you would like to make a warranty claim on a purchase made at one of our authorised retailers, please return to the original store or point of purchase. If you have any further queries following this, please contact our customer service team. UGG® does NOT offer a manufacturer's limited warranty for products purchased from anyone who is not an authorised retailer and it does NOT offer refunds, exchanges or other special opportunities for products purchased from anyone who is not an authorised dealer.
eBay Sellers/On-Line Auctions and Trade Boards:
UGG® does NOT authorise any of our retailers to sell on eBay, amazon.co.uk, Gumtree, Craigslist or any other on-line auctions or trade boards. UGG®'s agreements with its retailers prohibit sales on auction sites. Accordingly, UGG® does not offer its limited warranty, refunds, exchanges or other opportunites for products purchased on these sites. Furthermore, we will not assist with resolution of any disputes including assistance with Pay Pal refund requests.