Holiday Q & A


Answering common questions to help you navigate gifting season.

  • Will I get my order before Christmas?

    If you plan on using standard ground shipping, make sure your order is placed before December 15 to guarantee arrival by December 25. With expedited shipping, your order is guaranteed to arrive by December 25 if placed before December 20. Finally, next-day shipping guarantees orders placed on or before December 21 will arrive by December 25.

  • Are gift cards available?

    Yes. We offer digital gift cards for all of the UGG lovers in your life who don’t know what they want yet.

    Send a Gift Card
  • Can I get my order gift wrapped?

    UGG gift bags are available for an extra $10. Simply select “Yes” when prompted at checkout.

  • What are my payment options?

    In addition to accepting all major credit cards, UGG also takes debit, Apple Pay, and PayPal (including PayPal Credit).
    We also offer QuadPay, a zero-interest payment plan that lets you split purchases into four equal installations paid over six weeks.

    How it works.

    With Quadpay

    Complete checkout by signing up for four equal payments by using Quadpay.

    Choose QuadPay
    at checkout.

    Using your credit
    or debit card.

    Complete your
    checkout.

    No long forms
    and instant approval.

    Pay over 4
    equal payments.

    Enjoy your purchase
    straight away.

    Finally, loyalty members have the option of paying with UGG Points. For every 10 points earned, you’ll automatically receive a $20 UGG Rewards Certificate that can be used on UGG.com, or at any UGG store in the United States.

  • What are my pickup options?

    Online purchases can be sent directly to your delivery address, or can alternatively be picked up at your local UGG store.

    Find a Store
  • What is the Holiday Return Policy?

    We gladly accept returns and exchanges from customers who purchased their UGG® product from our retail stores or on www.ugg.com. You can learn more about our returns and warranty policies at the link below:

    Return Policy