We realise that occasionally you may need some additional parts: laces break, dogs eat buttons, etc. To assist our customers, we hold stock of some of our most requested parts; we cannot guarantee the part you require will be available but we will try our hardest to fulfill your request.
You will need to provide our Customer Services team with the details below so they can look into availability of the part you require.
To make a request, you can either email us or call us on 0808 234 0990.
Please also refer to our care and cleaning advice for information on the best way to care for your UGG products.
Make sure you provide us with all of the information below.
- Your Name
- Your Postal Address
- Your Phone Number and/or Email Address
- Product Style Name, e.g. Bailey Button
- Product Size (can be found inside product), e.g. Kids' UK 6, Women's US 7, Men's EU 44 etc...
- Part Needed
- Colour of the Part
- Qty Needed