Delivery Important Updates We are still delivering as normal, however these may take a little longer than usual. Some delivery options might not be available. You’ll be able to see all delivery options available to you at the checkout. Delivery Information FAST & CONVENIENT DELIVERY: Orders are delivered by our courier partner DPD who will send you a one hour time slot on the morning of delivery - no more waiting around all day for a delivery! DPD will send you tracking information by email & SMS as soon as your parcel leaves our warehouse. DELIVERY OPTIONS SERVICE PRICE TIMING Standard FREE 2-3 working days Standard Delivery - Northern Ireland FREE 3-4 working days Next Day Delivery £ 4.95 Order by 3pm for Next Day Delivery Saturday Delivery 9-6am £ 4.95 Order by 3pm Friday to receive Saturday from 9am-6pm Sunday Delivery 9-6am £ 4.95 Order by 3pm Friday to receive Sunday from 9am-6pm Saturday Delivery Pre 10.30am £ 8.95 Order by 3pm Friday to receive Saturday before 10.30am Sunday Delivery Pre 10.30am £ 8.95 Order by 3pm Friday to receive Sunday before 10.30am *Delivered & despatched Mon - Fri only, allow two working days if ordering on weekends/bank holidays Northern Ireland, Scottish Highlands and Islands: Please allow one extra day for Standard Delivery. Unfortunately we cannot currently offer a Next Day service to these destinations. Please note we cannot offer a Next Day service to the Isle of Wight. Fully Tracked One-Hour Window All deliveries are made by DPD couriers; your delivery will be fully tracked with updates by email and SMS (if you provide a mobile number) throughout the process. On the morning of your delivery, DPD will contact you with a one hour delivery window and the name of your driver. You will also be given the following options, available both online and via SMS: Select an alternative delivery date Have your parcel delivered to a nominated neighbour Have your parcel left in a specified safe place Or collect from your local shop. A signature is required on receipt; if no one is available to sign for the parcel, a card will be left with information on how arrange redelivery or collection. Please click here to see service updates from our courier partner, DPD. Exchanges & Returns Great news, we have gone paperless! We will no longer be sending paperwork inside your parcel and all returns should be processed via our new portal. Click here for full details. Delivery exclusions We only deliver to mainland UK and the Isle of Man. We cannot deliver to the Channel Islands, the Scilly Islands, BFPO addresses or postal boxes. For delivery to the Republic of Ireland, please visit www.UGG.com/eu International Delivery We can ship to most destinations via our international sites, please find your chosen destination country below: For delivery to France, please visit www.UGG.com/fr. For delivery to Germany or Austria, please visit www.UGG.com/de. For delivery to the Netherlands or Belgium, please visit www.UGG.com/nl. For delivery to Italy, please visit www.ugg.com/it. For delivery to Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain or Sweden please visit www.UGG.com/eu For delivery to the United States and the rest of the world, please visit www.UGG.com.