Terms and Conditions - International

We are Deckers Europe Limited, a company registered in England and Wales under registration number 05663055 ("we", "us", "our" or "Deckers Europe").

Our registered address is:

4th Floor
11-12 Pall Mall
London, SW1Y 5LU.
Our VAT number is [ GB886062302 ]

We represent the UGG®, Teva®, Simple® Shoes, and Tsubo® brands. Our business changes constantly and you should check this website frequently to see any changes or updates.

Your use of this website is subject to the terms and conditions outlined and referenced below and by using the website, you are agreeing to all of the terms and conditions. We may modify these Terms and Conditions from time to time so please check back often. If you do not agree to these Terms and Conditions or any revision, you must immediately stop using the website.

We reserve the right to withdraw or amend the website without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire website. We reserve the right to suspend, restrict or terminate your access to this website at any time without notice.

This website also contains links to other websites, which are not operated by Deckers Europe.

Deckers Europe has no control over theses linked websites and accepts no responsibility for them or for any loss or damage that may arise from using them.

Copyright and other Intellectual Property Rights

All text, graphics, logos, button icons, images, audio clips, videos, software, downloads, and any other content present on this website are the property of Deckers Europe or our affiliated entities and are subject to United States and international copyright laws. The trademarks or trade dress of Deckers Europe and our affiliates may not be used without our written permission. Items include our name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Deckers products, services, and programs, and those of our affiliates. Your use of the material found on this website is limited to the electronic copying and printing of site pages for personal, non-commercial reasons (i.e., printing an order confirmation page or other purposes related to ordering or shopping for merchandise). Without the explicit written permission of Deckers Europe, any other use of content found on this website (including linking and framing) is strictly prohibited.

Posting Comments on our Websites

Deckers Europe may provide blogs as a way for you to find out about what's going on with our products and to share comments with us and with other users. We do not pre-screen comments before they go up and therefore are not responsible for their content; however, we will edit or remove material when we feel it is necessary to do so and have been given notice of unsuitable or unlawful content. Posting a comment is simple: no registration with the website is required - just enter your name and a valid email address. Though we encourage you to make use of our blog feature, we do not necessarily endorse content posted by users. We want to make the blog as much yours as possible, but there are some guidelines we ask that you consider when posting a comment.

What to avoid :

  • Language that could be perceived as offensive, libellous, defamatory, indecent, harmful, harassing, infringing, intimidating, threatening, hateful, abusive, vulgar, obscene, pornographic, profane, sexually explicit, or sexually/racially/culturally/ethnically offensive
  • Personally identifiable information, such as an email address, IM screen name, or phone number
  • Advertising or commercial content that solicits products or services
  • Junk mail, chain letters, and spam
  • Impersonating information (be yourself)
  • False, misleading, inaccurate, fraudulent, or deceptive content
  • Information that is in violation of local, state, federal, or international law
  • Viruses
  • Content intended to obtain passwords or account/private information from other users

Restrictions

By using this website, you agreed that you cannot

  • Use the website in any way that may lead to the encouragement, procurement or carrying out of any criminal activity or to promote any business, products or services;
  • Use foul, threatening or offensive language including, without limitation, defamatory, libellous, racist, sexist, ageist, homophobic or sexually explicit language;
  • Distribute illegal, copyright infringing, advertising, indecent or offensive material or transfer files that contain viruses, Trojans or other harmful programs; or
  • Use the website for any purpose other than your personal use.

Disclaimer of Liability

Deckers Europe makes no representations or warranties of any kind (whether expressed or implied) with respect to this website, its content, or the information available on or through it - they are provided "as is" with all faults. Except as otherwise provided under applicable laws and save as listed below, Deckers Europe and our affiliates, directors, officers, employees, agents, contractors, successors, and assigns of each, will not be liable for any damages arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, along with damages for profits, business interruption, or the loss of data or information, regardless of whether we are notified of the potential for such damages in advance.

Nothing in these Terms and Conditions shall:

  • Exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence of our employees or agents;
  • Restrict your statutory rights (including your right to receive a reasonable standard of service);
  • Make us liable for any damage to your computer system, any loss or damage caused by distributed viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it; or
  • Make us guarantee which content and services will be available on the website as the content on this website is provided on an 'as available' basis.

Errors and Inaccuracies

Though it is our priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g., typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing and availability, as well as material that is incomplete or outdated. Deckers Europe reserves the right to correct such information, even after an order has been placed. We may change or update information without prior notice at any time. We apologize for any inconvenience that such errors may produce.

Website Access and Contents

Access to this website and its contents may be suspended temporarily and without notice in the case of system failure, necessary maintenance or repair or for reasons beyond our control.

We have made every effort to display the products featured as accurately as possible. However, the Colors we use, as well as the display and Color capabilities of your particular computer monitor, may greatly affect the Colors you actually see on the screen. Deckers Europe cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any Color, texture, or detail of merchandise will be accurate/the same as the actual product.

No Confidentiality

We do not wish to receive any confidential or proprietary information through this website other than the information required from you to place an order. By submitting other information to us, you grant us license to use it in any way, without compensation. We will not use your name other than in the course of providing services to you unless required to do so by law, or unless you have provided us with your permission to do so.

Children

Deckers Europe does not sell product for purchase by children. We sell children's products for purchase by adults. If you are under 18, then please consult your parent or guardian before proceeding to use the website since they will need to place the order and not you.

Privacy Policy

Please see our Privacy Policy which contains important information about the use of your personal data and other information regarding your privacy.

eCommerce Returns Policy and Procedures

Please see our eCommerce Returns Policy & Procedure which contains important information about the return of products purchased on this website.

Ethical Supply Chain Guidelines

Deckers Europe respects internationally recognised human rights & environmental standards and we place these standards at the core of our business practices. Whilst we do not own or operate the factories that make our products, we do apply a rigorous code of conduct outlined in our Ethical Supply Chain Guidelines and work with the factories we use to improve their performance over time. For more information

Restricted Substances Policy

Deckers Europe is committed to assuring that all of the materials used in its products are safe for employees, for our customers and the environment. Therefore Deckers Europe has established a Restricted Substances Policy that mandates compliance with all international directives, laws and regulations that restrict the type and concentration of potentially hazardous substances. Consistent with our company values, the Restricted Substances Policy goes beyond mandated restrictions and includes some substances, such as PVC, which are not restricted by law but are a cause for concern for some consumers and some non-governmental organisations. Click here for more information Restricted Substances Policy

General

If you breach these Terms and Conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.

If any part of these Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

We will do our best to resolve any disputes over these Terms and Conditions. If you wish to take court proceedings against us you must do so within the United Kingdom. If you live in England or Wales the laws of England and Wales shall apply and if you live in Scotland, Scottish law shall apply.

Contacting Us

If you have any questions about our Terms and Conditions, please click on our customer services page to contact us via our electronic feedback form or write to us at

Deckers Europe
83 - 84 George Street
Richmond, Surrey
TW9 1HE
United Kingdom

Terms and conditions of SALE

  1. Promoter: Deckers Europe Ltd, 130 Shaftesbury Avenue, London, W1D 5EU (the “Promoter”).
  2. This Offer is valid from 07:00 (UK time) on 3rd July until 23:00 (UK time) on 31st July 2019.
  3. This Offer is open to all UK residents aged 18 years and over, except employees of the Promoter, its related companies and their families, agents or anyone else professionally associated with the Offer.
  4. Customers will receive the marked discount when they purchase selected UGG products that are included in the Sale Offer, as identified by the relevant offer sticker (“eligible products”), either in-store or online at www.ugg.com/uk.
  5. Products that are part of this Offer will be marked with stickers in-store. Customers can redeem their discount in-store by taking the eligible product(s) to the till where the cashier will apply the discount. The discount will be applied automatically to eligible products purchased online. Please note that the discount does not apply to delivery charges.
  6. This Offer is valid online at www.ugg.com/uk and at the following UK UGG concept stores: London Piccadilly, London Westfield Shopping Centre, Manchester.
  7. This Offer is not available at the UGG online outlet or UGG outlet shops, in third-party department stores or in any other UGG stockists.
  8. This Offer cannot be exchanged for a cash alternative.
  9. This Offer cannot be used in conjunction with any other voucher, offer, promotion or discount.
  10. If you return an item purchased online for an exchange after the promotional period and your item is out of stock you will automatically be refunded. Sale prices cannot be honoured after the promotional period. In the event of a return, customers will not be refunded the discounted proportion.
  11. All stock is subject to availability and demand. The Promoter cannot guarantee that any particular item will be available.
  12. The Promoter reserves the right to amend these Terms & Conditions at any time, which includes changing the Offer validity period.

Terms & Conditions for the Deckers £300 UGG Voucher Competition
(the “Competition”)

1. Introduction

  • The Competition is organised and run by Deckers Europe Ltd (“Deckers”), who can be contacted at 130 Shaftesbury Avenue, London, W1D 5EU.
  • By entering this Competition, you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Deckers, which are final and binding in all matters related to this Competition.
  • The Competition starts at 07:00 BST on 10th October 2019 and ends at 23:59 BST on 10th October 2019 (the “Competition Period”).

2. Who can enter this Competition?

  • Participants must:
    • be members of Deckers staff (including in offices and store locations) within EMEA throughout the duration of the Competition Period;
    • have a valid Instagram account; and
    • be aged 18 or over.
  • By entering the Competition, you hereby warrant that all information submitted by you is true, current and complete. Deckers reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.

3. How does the Competition work?

  • To enter the Competition, during the Competition Period participants must:
    • upload a full-length photograph of their outfit wearing a pair of UGG Classic boots to their personal Instagram account as a “grid” post in accordance with clause 3(b) below. The UGG Classic boots must feature prominently in the photograph;
    • use the hashtag #UGGLIFE; and
    • tag their Deckers workplace location, (together an “Entry”).
  • In order for Entries to be judged in accordance with clause 3(e) below, participants must ensure their Instagram account settings are set to “public” for the duration of the Competition Period. For more information on Instagram’s privacy settings, please see here. All content posted by participants to their personal Instagram account, including all content posted as part of a participant’s Entry to the Competition is subject to Instagram’s Terms of Use and Privacy Policy, available at Instagram’s website https://help.instagram.com.
  • Each participant can only enter the Competition once. Only the first Entry by each participant will be accepted and constitute a valid Entry.
  • All Entries must be received by Deckers during the Competition Period or they will be void. Deckers will not accept responsibility for:
    • Competition Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
    • any change in dates, times or cancellations or other arrangements that may prevent a winner from accepting, taking or using a Prize.
  • On 11th October 2019, three (3) winners will be selected by Sandy Grant (Senior Director), from all valid Entries received. The selection will be based on the pictures that most reflect UGG brand values or the participant’s personal style.
  • There will be one (1) winner from all participants from all Deckers EMEA retail stores, one (1) winner from all participants from the Deckers EMEA head office (130 Shaftesbury Avenue, London) and one (1) winner for all participants from all other Deckers EMEA regional offices.
  • The winners will be notified within seven (7) days after 10th October 2019 via direct message to the Instagram account the Entry was made from (“Notification”).
  • The Prize must be claimed in accordance with the instructions in the Notification message, within seven (7) days of the Notification. Failure to claim the Prize within the seven (7) day period will result in the forfeit of the Prize and an alternative winner will be chosen.
  • The winners will receive the Prize within seven (7) days of the date they provide their contact details to Deckers in accordance with paragraph 3(g).
  • If a winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Deckers’ sole discretion, be disqualified and an alternate winner will be selected.

4. What is the Prize?

  • There will be three (3) winners. There will be one (1) winner from all participants from all Deckers EMEA retail stores, one (1) winner from all participants from the Deckers EMEA head office (130 Shaftsbury Avenue, London) and one (1) winner for all participants from all other Deckers EMEA regional offices.
  • Depending on the location of the office or retail store each winner is employed by, the winners will each receive (as applicable) one (1) £300 voucher code (for winners employed in the UK offices or retail stores) or €300 voucher code (for winners employed elsewhere in EMEA offices or retail stores) to spend on www.ugg.com (the “Prize”).
  • The Prize is valid for six (6) months from the date of issue.
  • Prizes are non-transferable, non-exchangeable, and have a cash value of zero. Prizes are for personal use only and are not for resale. Prizes may be forfeited in the event that Deckers determines that the Prize is being misused. Deckers reserves the right to substitute a Prize of an equal or greater value in its absolute discretion.

5. Intellectual Property Rights and Use of Submissions

  • By submitting an Entry to the Competition, participants agree that any such photos/images are their original creation and will not infringe the intellectual property rights or other rights of any third party.
  • Participants will retain ownership of the copyright in their Entries to the Competition.
  • By submitting an Entry to the Competition, the participant grants Deckers the worldwide right to use the Entry in relation to the Competition, in advertising and/or marketing of Deckers’ products and brand. Such use may include, without limitation, reproducing, copying, translating, adapting, publishing or making available your Entry on Deckers’ websites, on any social media account controlled by Deckers (or approved third party partners/affiliates), and in Deckers’ other advertising and/or marketing materials. The rights granted in this paragraph are perpetual (i.e. they last forever), and royalty-free (i.e. the participant will not be entitled to any compensation or other payments from Deckers).
  • All participants irrevocably waive all moral rights in their Entries to which they are entitled.

6. General

  • Deckers will use your personal details to contact you for administrative purposes relating to this Competition.
  • Deckers will keep your personal information safe and will use your personal information in accordance with the privacy policy available at Here.
  • Each winner’s surname and county will be made available. The winner will have the right to object to this information being published or to request a reduction in the amount of information being published. Deckers may be required to provide this information to the relevant regulatory authorities.
  • Deckers reserves the right to amend the rules of the Competition, to withdraw the Competition at any time if circumstances beyond its control make this unavoidable, or to cancel Prizes in the event of non-compliance with these Terms.
  • The decision of Deckers regarding any aspect of the Competition is final and binding and no correspondence will be entered into about it.
  • Any cancellation or changes will be posted on the relevant Competition page at Privacy Policy.
  • With the exception of liability which cannot be excluded by law, Deckers is not liable for, and you release Deckers from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Competition, failing to win, winning, accepting or using a Prize.
  • This Competition is run by Deckers, it has no affiliation with Instagram, and they have no liability whatsoever for the running of this Competition. Any complaint about the Competition should be directed to Deckers and not Instagram.
  • If you require any help or have any enquiries relating to these Terms, please contact Deckers at the address above.
  • These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

FRIENDS AND FAMILY 15% OFF CODE

Promoter: Deckers Europe Ltd, 130 Shaftesbury Avenue, London, W1D 5EU (the “Promoter”)

  1. This Offer is valid from 7:00am (BST) on Friday 25th October 2019 to 7:00am (BST) on Monday 28th October 2019 (the “Offer Period”).
  2. This Offer is open to customers aged 18  years and over who verify their email address as per the email received from the Promoter (“Eligible Customers”). Once verified, each Eligible Customer will receive a follow-up email providing them with a discount code (the “Code”), which can be used online at www.ugg.com/uk, www.ugg.com/de, www.ugg.com/fr, www.ugg.com/nl, www.ugg.com/it, www.ugg.com/es and www.ugg.com/eu (the “Websites”) during the Offer Period.
  3. Eligible Customers may use the Code to receive a 15% discount when they purchase UGG products online via the Websites during the Offer Period. Each Code may be used once. There are products exclusions from the Offer (see below).
  4. The Code must be entered manually at online checkout prior to purchase. Please note that the discount does not apply to delivery charges.
  5. This Offer offers price match in official UGG stores if presented the code. This offer is not available at the UGG online outlet or UGG outlet shops, in third-party department stores or in any other UGG stockists or websites other than as set out above.
  6. This Offer cannot be exchanged for a cash alternative.
  7. This Offer cannot be used in conjunction with any other voucher, offer, promotion or discount.
  8. If you return an item purchased online for an exchange after the Offer Period and your item is out of stock you will automatically be refunded. Sale prices cannot be honoured after Offer Period. In the event of a return, customers will not be refunded the discounted proportion.
  9. All stock is subject to availability and demand. The Promoter cannot guarantee that any particular item will be available.
  10. The Promoter reserves the right to refuse the discount in the event of non-compliance with these terms and conditions and to amend these Terms & Conditions at any time, which includes changing the Offer Period.
  11. Acceptance of the discount constitutes the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Promoter, which is final and binding in all matters related to this promotion.

Style Number Color Code Division Collection Style Name Colorway Name
1016225-CHE Women's Classic Bailey Bailey Bow II CHESTNUT
1016225-BLK Women's Classic Bailey Bailey Bow II BLACK
1016225-GREY Women's Classic Bailey Bailey Bow II GREY
1016434-BLK Women's Classic Bailey Bailey Bow Tall II BLACK
1016434-CHE Women's Classic Bailey Bailey Bow Tall II CHESTNUT
1016226-CHE Women's Classic Bailey Bailey Button II CHESTNUT
1016226-BLK Women's Classic Bailey Bailey Button II BLACK
1016226-GREY Women's Classic Bailey Bailey Button II GREY
1016227-BLK Women's Classic Bailey Bailey Button Triplet II BLACK
1016227-CHE Women's Classic Bailey Bailey Button Triplet II CHESTNUT
1016501-GREY Women's Classic Bailey Mini Bailey Bow II GREY
1016501-BLK Women's Classic Bailey Mini Bailey Bow II BLACK
1016501-CHE Women's Classic Bailey Mini Bailey Bow II CHESTNUT
1016422-BLK Women's Classic Bailey Mini Bailey Button II BLACK
1016422-GREY Women's Classic Bailey Mini Bailey Button II GREY
1016422-CHE Women's Classic Bailey Mini Bailey Button II CHESTNUT
1016222-BLK Women's Classic Heritage Classic Mini II BLACK
1016222-CHO Women's Classic Heritage Classic Mini II CHOCOLATE
1016222-GREY Women's Classic Heritage Classic Mini II GREY
1016222-CHE Women's Classic Heritage Classic Mini II CHESTNUT
1016223-CHO Women's Classic Heritage Classic Short II CHOCOLATE
1016223-GREY Women's Classic Heritage Classic Short II GREY
1016223-BLK Women's Classic Heritage Classic Short II BLACK
1016223-CHE Women's Classic Heritage Classic Short II CHESTNUT
1016224-CHE Women's Classic Heritage Classic Tall II CHESTNUT
1016224-BLK Women's Classic Heritage Classic Tall II BLACK
1106872-BCGR Women's Leisure Scuffette II BLACK/GREY
1106872-ESP Women's Leisure Scuffette II ESPRESSO
1106872-CHE Women's Leisure Scuffette II CHESTNUT
1106872-TNVY Women's Leisure Scuffette II TRUE NAVY
1002072-CHE Men's Classic Heritage Classic Mini CHESTNUT
1002072-BLK Men's Classic Heritage Classic Mini BLACK
5800-BLK Men's Classic Heritage Classic Short BLACK
5800-CHE Men's Classic Heritage Classic Short CHESTNUT
1101111-CHE Men's Leisure Scuff CHESTNUT
1101111-ESP Men's Leisure Scuff ESPRESSO
1101111-BLK Men's Leisure Scuff BLACK
1101111-TNVY Men's Leisure Scuff TRUE NAVY
1108192-BLK Men's Leisure Scuff BLACK
1017394K-CHE Kids' Classic Bailey Bailey Bow II CHESTNUT
1017394K-GREY Kids' Classic Bailey Bailey Bow II GREY
1017394K-BLK Kids' Classic Bailey Bailey Bow II BLACK
1017394T-BLK Kids' Classic Bailey Bailey Bow II BLACK
1017394T-GREY Kids' Classic Bailey Bailey Bow II GREY
1017394T-CHE Kids' Classic Bailey Bailey Bow II CHESTNUT
1017400K-CHE Kids' Classic Bailey Bailey Button II CHESTNUT
1017400K-BLK Kids' Classic Bailey Bailey Button II BLACK
1017400T-CHE Kids' Classic Bailey Bailey Button II CHESTNUT
1017400T-BLK Kids' Classic Bailey Bailey Button II BLACK
1017397K-BLK Kids' Classic Bailey Mini Bailey Bow II BLACK
1017397K-CHE Kids' Classic Bailey Mini Bailey Bow II CHESTNUT
1017397T-BLK Kids' Classic Bailey Mini Bailey Bow II BLACK
1017397T-CHE Kids' Classic Bailey Mini Bailey Bow II CHESTNUT
1017703K-GREY Kids' Classic Heritage Classic II GREY
1017703K-BLK Kids' Classic Heritage Classic II BLACK
1017703K-CHE Kids' Classic Heritage Classic II CHESTNUT
1017703T-GREY Kids' Classic Heritage Classic II GREY
1017703T-CHE Kids' Classic Heritage Classic II CHESTNUT
1017703T-BLK Kids' Classic Heritage Classic II BLACK
1017715K-CHE Kids' Classic Heritage Classic Mini II CHESTNUT
1017715K-BLK Kids' Classic Heritage Classic Mini II BLACK

Style Color Style # Color # Description
1104612-BLK 1104612 BLK Classic Femme Lace-up
1104612-SLA 1104612 SLA Classic Femme Lace-up
1104609-CHE 1104609 CHE Classic Femme Mini
1104609-BLK 1104609 BLK Classic Femme Mini
1104609-SLA 1104609 SLA Classic Femme Mini
1104609-GYS 1104609 GYS Classic Femme Mini
1104610-BLK 1104610 BLK Classic Femme OTK
1104610-CHE 1104610 CHE Classic Femme OTK
1104611-BLK 1104611 BLK Classic Femme Short
1104611-CHE 1104611 CHE Classic Femme Short
1104611-SLA 1104611 SLA Classic Femme Short

Style Color Style # Color # Description
1105313-BONE 1105313 BONE Classic Rebel Biker Mini
1105314-BLK 1105314 BLK Classic Rebel Biker Mini
1103852-BLK 1103852 BLK Classic Rebel Biker Short
1106913-BONE 1106913 BONE Classic Rebel Biker Short

Style Color Style # Color # Description
1104613-PCRY 1104613 PCRY Classic Boom Boot
1104613-CHE 1104613 CHE Classic Boom Boot
1104613-BLK 1104613 BLK Classic Boom Boot
1104616-CHE 1104616 CHE Classic Boom Buckle
1104616-PCRY 1104616 PCRY Classic Boom Buckle
1104616-BLK 1104616 BLK Classic Boom Buckle
1105723-PCRY 1105723 PCRY Classic Boom Sneaker
1105723-BLK 1105723 BLK Classic Boom Sneaker
1107490-BLK 1107490 BLK Classic Boom Boot
1107489-BLK 1107489 BLK Classic Boom Buckle